OVERVIEW

Otter Wax ships most domestic and international orders via USPS, unless another shipping method was selected during checkout. Most orders are shipped out from our facility within 1-2 business days from the time of the order. Otter Wax will not be held liable for any loss, damage, cost or expense related to any delay in shipment or delivery. If this happens with your order, please contact USPS or your selected shipper directly. If you receive a damaged or incorrect shipment, please contact us as soon as possible to reslolve the issue. For damages/defect, we will require photo documentation to process claims. 

SHIPPING RATES

All orders shipping to an address in the United States with a total of $75 or more receive free shipping. Unfortunately, we are unable to offer free shipping for international orders and Otter Wax is not responsible for customs fees, taxes, or duties incurred from imported goods.

Free Shipping or discounted rates only apply to retail orders that we ship directly to customers. Free or discounted shipping rates do not apply to wholesale orders.

To calculate shipping rates, please visit our shop and place all items you plan to purchase in your cart. Click the cart icon in the upper right of your screen to visit the cart page, where you can use the shipping calculator to calculate current rates.

DELIVERY TIME

Most orders are shipped out from our facility within 1-2 business days from the time of the order. Once an order has left our facility, it usually takes between 3-7 days for Standard Mail and 1-3 days via Priority Mail for an order to be delivered to an address within the continental United States. To calculate shipping times to your area for Priority Mail Shipments (1-3 Days), visit the USPS Transit Calculator and input zip code 97213.

INTERNATIONAL SHIPPING

The transit time for international shipments varies based on the point of export and the destination country or region. Allow for international deliveries to take between 9-24 days. Customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. Otter Wax is not able to influence local delivery practices. The arrival times shown for International shipping indicate the amount of time it will take for your order to reach your recipient's local post office. The time it takes to get your order from the local post office to your recipient's address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements.

INTERNATIONAL CUSTOMS, DUTIES, TAXES, & TARIFFS

You are responsible for any customs duties and taxes associated with your order. We are not able to determine import taxes, as they depend on a number of factors including but not limited to the country of shipping destination and product price.

Otter Wax is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer. We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding. International packages shipped using USPS cannot be tracked once they reach international customs, therefore Otter Wax will not be held responsible for any lost or stolen packages. The customer assumes responsibility for any additional charges on rejected packages.

INTERNATIONAL CUSTOMS, DUTIES, TAXES, & TARIFFS (CANADA SPECIFIC)

Shipments to Canada shipped via USPS First Class Package International Service are inclusive of duties, taxes, and fees. Duties and taxes are prepaid by Otter Wax and the customer should not be required to pay any additional fees to the carrier upon delivery. The customer assumes responsibility for any additional charges on rejected packages. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer. We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding. International packages shipped using USPS cannot be tracked once they reach international customs, therefore Otter Wax will not be held responsible for any lost or stolen packages.

ORDER TRACKING

When we ship your order, we will send you a confirmation email with a tracking number. Please note that changes of address will not show up in the confirmation. Tracking numbers will take up to 24 hours to populate in the USPS computer system, so if the link is not yet active when you receive our email, please allow 24-48 hours for the system to update.

*International packages shipped using USPS cannot be tracked once they reach international customs, therefore Otter Wax will not be held responsible for any delay in shipping times. All delivery times are estimates, and may be either longer or shorter than indicated.  

CHANGES TO SHIPPING ADDRESS

If you need to change your order or your shipping information, please email us immediately at change.order@otterwax.com so we can update your information. We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best.

USPS TRACKING NUMBERS

The USPS reuses tracking numbers. Within the first 24 hours or so after you receive your shipping confirmation, you may see that your item has already been delivered. Don’t worry, this is just outdated information from the last time that number was used. Your correct information should display after 24-48 hours. Feel free to contact us at support@otterwax.com if the issue doesn’t resolve after 36 hours or more.