Accessibility

Last Updated: November 2025

At Otter Wax, we believe everyone should be able to experience the quality and craftsmanship of our all-natural leather and fabric care products—online and in person. We are committed to ensuring that our website, www.otterwax.com, is accessible to all individuals, including people with disabilities.

Our Commitment

We strive to make our digital content accessible and user-friendly for everyone. Otter Wax follows the principles of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as the international standard for web accessibility. Our goal is to continually improve our site’s usability and compatibility with assistive technologies such as screen readers, magnifiers, voice recognition software, and switch devices.

How We Work Toward Accessibility

• We routinely test our site using automated accessibility tools and manual evaluations.

• We prioritize fixes that directly affect customer shopping experiences such as navigation, product descriptions, images, and checkout flow.

• We design with readability, color contrast, and keyboard navigation in mind.

• We ensure all new content and updates follow accessibility best practices.

• We partner with Shopify-approved developers and designers who share our commitment to accessibility.

Ongoing Efforts

Accessibility is not a one-time project—it’s an ongoing process. We regularly review our website to identify and address potential accessibility barriers, especially when we launch new features or update product pages.

We understand that technology changes quickly, and we welcome input from users to help us make continuous improvements.

Third-Party Content

Some areas of our website may rely on third-party platforms or integrations (for example: payment processors, social media feeds, or embedded videos). While we cannot control the accessibility of content provided by third parties, we encourage all vendors we work with to be mindful of accessibility in their products and services.

Feedback & Assistance

If you encounter any accessibility barriers while using our website, or if you need assistance accessing any part of our online store, please reach out to us:

Email: support@otterwax.com

When you contact us, please include:

• The web page or area where you experienced difficulty

• A description of the problem

• The technology or assistive tool you’re using (if applicable)

We review all feedback promptly and will make every reasonable effort to address your concerns.

Commitment to Continuous Improvement

Accessibility aligns with our core values of craftsmanship, care, and responsibility. Just as we strive for excellence in every product we make by hand, we are equally dedicated to creating a digital experience that works for everyone.