Who We Are
This Privacy Policy (“Policy”) describes how Otter Wax LLC, along with its representatives, officers, shareholders, subsidiaries, affiliates, parents, employees, and agents (collectively “Otter Wax” or “we” or “us” or “our”), uses and collects your personal information (defined below) on our Website and elsewhere. We may amend or change this Policy from time to time as set forth below and changes will be posted to our Website. This Policy is governed by our Terms of Use and capitalized terms not defined in this Policy are defined in the Terms of Use.
We may provide additional or supplemental privacy policies for specific Products that we offer at the time we collect personal information. These supplemental privacy policies will govern how we may process such personal information in the context of the specific Product.
Who You Are
We collect personal information from a few different types of people:
- Our customers and Website visitors.
- Vendors and third parties who perform services for us.
- Personnel who work for us.
Categories and Types of Information We Collect and Sources of Information
“Personal information” means any information relating to an identified or identifiable individual. To provide you with Products, including access to our Website, we need to collect and process some of your personal information.
We collect and retrieve your personal information in a number of different ways. Why we collect your information and what we do with it depends on the type of information. Below please find details regarding the categories and specific pieces of information that, alone or in combination, may be personal information.
Personal and contact information: Such as first and last name, alias, postal address, phone number, email address, month, day, photographs or images, gender, and fit and body measurement details for you or anyone else whose information you provide
Feedback or correspondence: Such as information you provide when you contact us with questions, feedback, or otherwise correspond with us via email, chat sessions, blog postings, phone calls, postal mail, or through any other channel with product questions, support questions, marketing preferences such as opt-in or opt-out choices, or with photographs or images
User Content: Such as information you post, publish, or otherwise provide through or on the Website that in your sole election may directly or indirectly identify you such as your name and photographs.
Usage and Electronic information: Such as information about how you use the Website and interact with us, page visit history, information you provide when you use any interactive features of the Website, IP address, cookie ID, and device type and hardware identifier for the device you used to access the Website, mobile identifiers, browser information and browsing history, IP address-based device geolocation information, and analytics information about your use of the Website
Marketing information: Such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications
Social Media Information: Such as information you voluntarily provide in support or help interactions with us, such as social media URL, social media alias, photographs and images, and other social media profile data
Payment and Transaction information: Such as billing address, generic payment type, last four of credit card if you opt in to provide such information for convenience during the purchase process, items in your cart, purchases you made, what you purchased, and when you made the purchase
Mobile information: Such as phone number, wireless carrier name, date, time, and content of text messages you send to us, and any other mobile information you provide, and any information that be collected by your wireless carrier in accordance with their terms
Other information: Other info we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection
Note regarding credit card information: Except as set forth above, we do not collect, receive, or use your credit card information, though a credit card is required to purchase some Products. We utilize vendors to process your credit card information to complete your purchases for Products and your choices regarding use of credit card information are described in the What Are Your Choices section below.
Information We Receive from Third Parties: In addition to receiving information directly from you or from data analytics services, we receive some personal information about you from third parties, including social media websites, marketing companies, and third-party cookies. We generally use this information to personalize your shopping experience and to provide you with information about our Products.
Recruiting Information: If you choose to apply to work with or for us through our Websites or by otherwise contacting us regarding opportunities to become an agent or contractor for us, we may collect the following:
Contact Information: Such as your first and last name, email and mailing addresses, phone number, professional title and company name
Resume Information: Such as qualifications, skills, employment or education history, or other resume information
Reference information: Such as name and contact details of your references
Social Media Information: Such as if you provide us a link to or other access to a social media account, we may collect or access any information you permit to be shared through or from your social media account and other information depending on the social media platform.
Referrals: Users of the Websites may have the opportunity to refer friends or other contacts to us or otherwise provide us personal information of others. You may only submit a referral or otherwise provide us personal information of others if you have permission to provide to us the individual’s personal information and by providing such information you represent and warrant that you have the authority to do so and to permit us and our service providers to use such information in accordance with this Policy.
How and Why We Use Your Personal Information
We may use your personal information, including as contained within your User Content, for the following purposes and as otherwise described in this Policy or at the time of collection:
To complete transactions: We use your personal information to process transactions including to help you select, purchase, return, and exchange items, to ship items, to provide support regarding purchases or inquiries regarding our items, to help others select Products based on various factors, and to administer our loyalty program(s)
To operate the Websites: We use your personal information to:
- Provide, operate and improve the Websites, including to publish your User Content which will become available to other users of the Websites and the internet in general and otherwise use your User Content in accordance with the Terms of Use
- Provide information about our Websites
- Communicate with you about the Websites, including by sending you announcements, updates, security alerts, and support and administrative messages
- Communicate with you about events or programs in which you participate
- Understand your needs and interests, and personalize your experience with the Websites and our communications
- Provide support and maintenance for the Websites
- respond to your requests, questions and feedback
- Fulfill our obligations and enforce rights contained in agreements between you and us
- Display certain of your personal information to other users of the Websites as set forth in this Policy
- Allow you to save, organize, recall, and share items you’ve selected
To send you marketing and promotional communications: We may send you marketing communications via different channels as permitted by law, such as through emails and online advertisements which may contain Product recommendations based on items you viewed and Products related to those items. You will have the ability to opt-out of our marketing and promotional communications as described in the What Are Your Choices and Text Message Terms sections below. We may use your personal information to develop our marketing plans and strategies for sending marketing and promotional communications to others.
For research and development: We may analyze use of the Websites to improve them, to develop new websites or Products, and to develop business expansion plans. We may use your User Content for product development purposes such as to create new Products.
To process applications: We may use your personal information to review and evaluate your applications to work with or for us or otherwise respond to you regarding opportunity inquiries.
To display advertisements: We may work with advertising partners to display advertisements on the Websites or elsewhere online. These advertisements are delivered by our advertising partners and may be targeted based on your use of the Websites or your activity elsewhere online. To learn more about your choices in connection with advertisements, please see the section below titled “Cookies & browser web storage and targeted online advertising.”
To comply with law: We may use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety: We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Websites; (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; and (d) conduct, complete, or respond to audits or audit results.
With your consent: In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by applicable law.
To create anonymous, aggregated or de-identified data: We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We process personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes and as set forth in this Policy.
To conduct training: We may use your information to train our personnel and to help develop their skills.
For other business purposes: Subject to this Policy, we may use your personal information to engage in other legitimate purposes as required or permitted by applicable law.