Terms of Service

OTTER WAX LLC
TERMS OF SERVICE AGREEMENT

Effective Date: May 13, 2026 Last Updated: May 13, 2026

This website is operated by Otter Wax LLC. Throughout the site, the terms "we," "us," and "our" refer to Otter Wax LLC ("Otter Wax"). Otter Wax offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

These Terms of Service apply to retail and direct-to-consumer transactions only. Wholesale, distributor, reseller, and other business-to-business relationships with Otter Wax are governed by separate written agreements between the parties.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

3.1 Informal Dispute Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at support@otterwax.com. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Otter Wax may bring a formal proceeding consistent with this Section 3.

3.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the purchase or use of any Otter Wax product or service — including the determination of the scope or applicability of this agreement to arbitrate — shall be determined exclusively by binding arbitration in Portland, Oregon before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures (for claims under $250,000) or its Comprehensive Arbitration Rules and Procedures (for claims of $250,000 or more). Judgment on the award may be entered in any court having jurisdiction.

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and where the FAA does not apply, by the Oregon Uniform Arbitration Act, ORS 36.600 to 36.740.

This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction, nor from bringing claims in small claims court for disputes within that court's jurisdiction, so long as the matter remains in that court and proceeds only on an individual (non-class) basis.

3.3 Class Action and Jury Trial Waiver

YOU AND OTTER WAX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND OTTER WAX AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.

YOU AND OTTER WAX EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

If a court or arbitrator decides that any part of this class action and jury trial waiver is unenforceable with respect to a particular claim or remedy, that claim or remedy (and only that claim or remedy) shall be severed and brought in court, and all other claims shall continue to be arbitrated on an individual basis. The class action waiver and jury trial waiver are independent of the agreement to arbitrate and shall survive the unenforceability or invalidation of any other portion of this Section 3.

3.4 Limitation of Claims Period

Pursuant to ORS 72.7250(1), which permits parties by original agreement to reduce the limitation period for claims arising from a contract for the sale of goods to not less than one year, any claim or cause of action arising out of or related to your purchase or use of Otter Wax products, your use of the Service, or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred, to the maximum extent permitted by applicable law. This limitation does not apply where prohibited by law for the specific claim asserted.

3.5 Opt-Out Right

You may opt out of the arbitration agreement and class action waiver in Sections 3.2 and 3.3 by sending written notice to Otter Wax LLC, Attn: Legal, 7815 NE Glisan St., Portland, OR 97213, within thirty (30) days of your first purchase or first acceptance of these Terms, whichever is earlier. Your opt-out notice must include your full name, mailing address, email address used for your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms.

SECTION 4 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 – MODIFICATIONS TO PRICES AND SERVICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Price changes will not apply to orders that have already been accepted by us, except in cases of obvious pricing errors as provided in Section 12.

SECTION 6 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

EXCEPT AS EXPRESSLY PROVIDED IN A WRITTEN WARRANTY ACCOMPANYING A SPECIFIC PRODUCT, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." OTTER WAX MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, the foregoing exclusions apply to the fullest extent permitted by law.

For more detail on returns, please review our Returns Policy.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION; FRAUD PREVENTION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

We reserve the right to cancel, suspend, or refuse any order that, in our sole judgment, exhibits signs of fraudulent activity, including but not limited to mismatched billing and shipping information, failed AVS or CVV verification, unusual purchase patterns, the use of stolen payment credentials, card-testing activity, or other indicators of unauthorized use. We may share order, account, and transaction data with our payment processors, fraud-prevention vendors, banks, and law enforcement to investigate and prevent fraud.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors who have not entered into a separate wholesale agreement with us.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices, and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 10 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, reviews, photographs, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

By submitting comments, you grant Otter Wax a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such comments in any media.

SECTION 11 – PERSONAL INFORMATION; PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Oregon residents have specific rights under the Oregon Consumer Privacy Act, ORS 646A.570 to 646A.589, including, where applicable, the right to confirm whether we process their personal data, access that data, correct inaccuracies, request deletion, obtain a copy in a portable format, and opt out of the sale of personal data, targeted advertising, and certain profiling. Residents of other states with comprehensive privacy laws may have similar rights. As of January 1, 2026, we honor recognized universal opt-out mechanisms (such as the Global Privacy Control) to the extent required by applicable law. Please see our Privacy Policy for details on how to exercise these rights.

SECTION 12 – ERRORS, INACCURACIES, OMISSIONS, AND PRICING ERRORS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Pricing Errors. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error, a pricing-feed error, or an error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your payment method charged. If your payment method has already been charged for the purchase and your order is canceled, we will issue a refund to your original payment method in the amount of the charge.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

IN NO CASE SHALL OTTER WAX, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY OTTER WAX PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO OTTER WAX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Otter Wax and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

The class action waiver and jury trial waiver in Section 3.3 are severable from the agreement to arbitrate in Section 3.2 and shall survive any determination that the agreement to arbitrate is unenforceable.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW AND VENUE

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict-of-laws principles. Subject to the arbitration provisions of Section 3, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Multnomah County, Oregon for any action not subject to arbitration.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. We will update the "Last Updated" date at the top of these Terms when we make material changes. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 – ELECTRONIC GIFT CARD TERMS

Otter Wax Digital Gift Cards are available exclusively in digital format and will be delivered via email to the purchaser or designated recipient within 48 hours of purchase. Gift Cards are available for purchase through the Otter Wax website (www.otterwax.com).

Gift Cards are redeemable solely for products sold on the Otter Wax website. Otter Wax is not responsible for incorrect or invalid email addresses provided during purchase. Please ensure the recipient's email address is accurate. If you do not receive your Gift Card within 48 hours, please contact our customer support at support@otterwax.com.

Gift Cards may only be redeemed on the Otter Wax website and cannot be used in physical stores or with other retailers. Gift Cards are non-transferable for resale and may not be redeemed for cash, except as required by law, and may not be used to purchase additional Gift Cards.

In accordance with Oregon law (ORS 646A.276), Otter Wax Gift Cards do not expire and are not subject to dormancy, inactivity, service, or maintenance fees. If the remaining balance on your Gift Card is less than five dollars ($5.00) after at least one purchase, you may request the remaining balance be redeemed in cash, in accordance with ORS 646A.276.

SECTION 22 – DMCA NOTICE OF COPYRIGHT INFRINGEMENT

Otter Wax respects the intellectual property rights of others and expects users of our Service to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512, we will respond to clear notices of alleged copyright infringement.

If you believe that material posted on our site infringes your copyright, please submit a written notice to our designated DMCA agent that includes substantially the following:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
Identification of the copyrighted work claimed to have been infringed;
Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material (e.g., URL);
Your contact information, including address, telephone number, and email address;
A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or are authorized to act on behalf of the owner.

DMCA Designated Agent: Otter Wax LLC, Attn: DMCA Agent 7815 NE Glisan St. Portland, OR 97213 Email: dmca@otterwax.com

Otter Wax LLC is registered with the U.S. Copyright Office's DMCA Designated Agent Directory (Registration No. DMCA-1072694)

We may terminate the accounts of users who are determined to be repeat infringers. If you believe material has been removed in error, you may submit a counter-notification containing the elements set forth in 17 U.S.C. § 512(g)(3).

SECTION 23 – TEXT MESSAGE / SMS PROGRAM TERMS

If you opt in to receive text messages from Otter Wax, the following terms apply in addition to the rest of these Terms of Service.

Consent. By providing your mobile phone number and opting in (for example, by checking a consent box, completing a sign-up form, or replying to a keyword), you provide your prior express written consent to receive recurring automated marketing and promotional text messages from Otter Wax at the number you provided, including messages sent by automatic telephone dialing systems. Consent is not a condition of any purchase.

Message Frequency and Charges. Message frequency varies. Message and data rates may apply from your wireless carrier.

Opt-Out. You may opt out of marketing text messages at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE to any message you receive from us, or by emailing support@otterwax.com with your phone number and a request to unsubscribe, or by any other reasonable means that clearly communicates your request. Consistent with FCC rules effective April 11, 2025, we will honor opt-out requests received through any reasonable method within ten (10) business days. After you opt out, we may send one final confirmation message acknowledging your request.

Help. Reply HELP to any message for assistance, or contact us at support@otterwax.com.

Carriers. Wireless carriers are not liable for delayed or undelivered messages. We are not responsible for messages that fail to deliver, are delayed by your carrier, or are received with errors.

Eligibility. You represent that you are the account holder for, or have the account holder's authorization to provide, the mobile number you submit, and that you are at least the age of majority in your jurisdiction.

Transactional Messages. Order confirmations, shipping notifications, and other transactional messages sent in connection with a purchase are not marketing messages and may continue to be sent even after you opt out of marketing communications, unless you specifically request otherwise.

SECTION 24 – FORCE MAJEURE

Otter Wax shall not be liable for any failure or delay in performing under these Terms or in fulfilling any order to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, severe weather; war, terrorism, civil unrest, riots, or insurrection; pandemic, epidemic, or public-health emergency; government action, embargo, sanctions, or quarantine; labor disputes, strikes, or shortages; supply-chain disruption or shortage of materials; failure of utilities, telecommunications, or internet services; cyberattack, ransomware, or other malicious interference; or any other event or condition beyond our reasonable control (each a "Force Majeure Event").

In the event of a Force Majeure Event, our obligation to perform shall be suspended for the duration of the event. We will use commercially reasonable efforts to resume performance as soon as practicable and will notify affected customers when feasible. If a Force Majeure Event continues for more than ninety (90) days, either party may cancel the affected order, and we will refund any amounts paid for products not delivered.

SECTION 25 – INTERNATIONAL ORDERS

We may, at our discretion, ship products to addresses outside the United States. For international orders:

You are the importer of record and are responsible for compliance with all applicable laws of the destination country.
You are solely responsible for all import duties, customs fees, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, and other taxes or charges assessed by the destination country. These charges are not included in our product or shipping prices.
Delivery times for international orders are estimates only and are not guaranteed. Customs processing may cause delays beyond our control.
We are not responsible for packages refused, returned, or destroyed by customs authorities, or for products that are seized, prohibited, or restricted in the destination country.
Refunds for international returns, where accepted, do not include original shipping charges or duties paid.
SECTION 26 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@otterwax.com.

Otter Wax LLC 7815 NE Glisan St. Portland, OR 97213 Email: support@otterwax.com

These Terms of Service were last updated on May 13, 2026.